🛍️ Return & Exchange Policy

If you wish to return your order, we are happy to assist as long as the item is unused and in its original condition, without any damage.

How to Reach Us:

Return & Exchange Timeframe:

  • ⏳ Returns: Within 3 days from the purchase date.
  • 🔁 Exchanges: Within 7 days from the purchase date.
(The product must be unused and in its original packaging.)

If There Is a Manufacturing Defect:

  • ✅ Return: Within 6 days from the purchase date.
  • ✅ Exchange: Within 14 days from the purchase date.

Important Notes:

  • 🚫 Opened or unsealed products are not eligible for return or exchange.

⏰ Customer Support Hours

We are happy to respond to your inquiries during the following working hours:

🗓️ Saturday to Thursday
🕗 From 8:00 AM to 10:00 PM

🚚 Shipping Policy

Payment Methods:

  • 💵 Cash on Delivery
  • 💳 Online Payment via website

Shipping Fees:

  1. If the order total is less than EGP 1000:
    • Shipping cost is calculated based on location and governorate.
  2. If the order total is EGP 1000 or more:
    • Free Shipping
Taxes and shipping costs are calculated automatically based on your country and selected delivery method at checkout.